Students often have a lot of questions about their Blackboard accounts, whether it’s learning how to find the assignments they missed in class or figuring out how to connect their devices with their accounts so they can stay on top of things while on the go. Luckily, there’s one place students can go that will answer all of their questions about their UARK Blackboard accounts: the UARK Student Help Desk! Here’s how to get the help you need from the UARK Student Help Desk.
Who We Are
The UARK Blackboard Student Help Desk is an IT service that provides support to the UARK community. As a student, you may need help with account management, getting files from your computer onto the UARK network, or getting an email account. As a faculty or staff member, you may need assistance with password resets, connecting to wireless networks on campus, and more. We are available Monday-Friday 8 am-5 pm to answer your questions and get you back on track. If we don’t have the answer for you, we’ll find it for you. All of our services are free of charge. No matter what level of support you need, come talk to us about how we can help.
How do I register my laptop at UARK? What software does the university provide for me to use when I’m here on campus? Where can I go if my device needs repair or I lost my charger? And many other great topics related to IT, stop by today! Our office hours are Monday-Friday 8 am-5 pm, but feel free to call anytime during those hours to schedule a meeting outside of normal business hours. Whether you need help right away or just want to chat about IT in general, please contact us. Remember that we’re always here for you!
What We Do
The University of Arkansas offers the Student Help Desk to provide students with assistance accessing and using the UARK Blackboard system. The Student Help Desk is here for you Monday through Friday from 9 a.m. to 5 p.m. Let us know how we can help you by filling out the contact form or calling us at (479)575-3158. We are eager to be your resource as you complete your degree at the University of Arkansas.
The Student Help Desk is located in Hinds Hall on the first floor near room 1106, next to elevators and across from Tutt Library on Shiloh Drive in Fayetteville, AR. Hours are Monday through Friday from 9 a.m. to 5 p.m. but closed during summer and other breaks. There is no charge for our services; however, appointments are recommended because of staffing levels and limited availability during peak times. Please note that the Student Help Desk is not available to assist with course content questions, grading disputes, and/or academic complaints. If this applies to you, please refer to www.uark.edu/facultystaffresources/academiccomplaints/.
How to Contact Us
If you need help, there are a number of ways to contact us. First, please feel free to email us at studenthelpdesk@uark.edu and we will get back to you as soon as possible. Second, call us at 479-575-7644 and we will gladly assist you with your issue or concern over the phone. We also have live chat on our website so if you prefer that way to communicate that is an option too.
Third, visit our office in person! Our office is located on the third floor of Malone Library in room 3114. We offer walk-in hours Monday through Friday from 8:00 am to 5:00 pm CST; just give us a call first and we’ll be happy to let you know when someone will be available for assistance. Fourth, use our online support system, Chat Online With Us! All you have to do is enter your school username, and your password, and then type out a message describing what problem you are having. Our staff will respond within two days.
Fourth, use our online support system Chat Online With Us! All you have to do is enter your school username, and your password, and then type out a message describing what problem you are having. Our staff will respond within two days. To avoid being contacted by us in the future, please remove yourself from any mailing lists that might exist. It may take up to 48 hours before you stop receiving messages about this blog post.
FAQ
The first thing to do if you’re having difficulty logging in to your account or submitting a paper is to verify your username and password. If that doesn’t work, the next step would be to contact the student help desk. Here are some of the most common questions we receive:
-How do I register for a course?
-I can’t log in to my account. What should I do?
-I need help submitting my paper/thesis what should I do? -How do I find out about course grades and how does it work if I get an incomplete grade/extra credit opportunity etc.? To see your grades, login to Blackboard and click on my courses from the menu bar at the top left. Underneath each course title, you’ll see three columns that show when assignments were submitted, graded, and returned respectively.
All courses have a Final Grade column where the final letter grade will appear once all assignments have been graded. Your transcript displays your final letter grade as well as any other credits earned such as extra credit opportunities or incompletes. It’s worth noting that only full-time students will have access to grades online in blackboard since they must submit their semester progress report online by May 1st each year. However, part-time students may still email transcripts@uark.edu to request their grades if needed.
